Refund policy
Returns and exchanges
- We do not accept returns or refunds for change of mind. Every piece is handmade and packed for your order.
- We exchange an item only if it arrives damaged.
How to report a damaged item
- Record an unboxing video while you open your parcel.
- Within 24 hours of delivery, send the unboxing video and clear photos of the damage on WhatsApp at 0300 8873161, together with your order number.
- Once we confirm the damage, we will arrange an exchange of the damaged item.
Not covered
- Damage reported more than 24 hours after delivery, or without an unboxing video.
- Small colour differences between the photos and the actual piece, caused by screen settings and lighting.
- Damage that happens after delivery, for example from water, perfume or rough handling.
Need help?
Message us on WhatsApp at 0300 8873161 before ordering if you are unsure about a colour or size. We are happy to help you choose.